RoyalPay24, a brand of Gazepayment Solutions Private Limited, is committed to resolving complaints of partners and customers fairly and quickly.
1. How to raise a complaint
Please share your name, registered mobile number, transaction ID (if any), date, amount and a short description of the issue.
2. Escalation levels
| Level | Contact |
|---|---|
| Level 1 – Customer Support | Raise a ticket on the partner platform, or Email: support@royalpay24.com Phone: +91 85279 64294 |
| Level 2 – Grievance Officer If not resolved at Level 1 | Email: advgururajsharma@gmail.com Phone: +91 85279 64294 |
3. Timelines
- We aim to acknowledge every complaint within 1 working day.
- We aim to resolve complaints within 7 working days. Cases that depend on a bank, BBPS or operator may take longer as per their timelines; we will keep you updated.
4. BBPS complaints
For Bharat BillPay transactions, a complaint can also be raised through the Bharat BillPay complaint process using the transaction reference number shown on the receipt.
5. AEPS complaints
If a customer’s account is debited but cash is not received, the customer may also contact their own bank with the transaction details.
We will never ask for your password, OTP, PIN or full card details. Do not share them with anyone.
6. Office address
Registered Office: Shop No. 29, Vyapar Kendra, Palam Vihar, Gurugram, Haryana – 122017
Corporate Office: Shop No. 202, 2nd Floor, Rani Bagh Road, Rani Bagh, New Delhi – 110034