These Terms & Conditions (“Terms”) govern the use of the website royalpay24.com and the partner platform royalpay24.com/login operated by Gazepayment Solutions Private Limited under the brand RoyalPay24. By registering on or using the Platform, you agree to these Terms.
1. Services
RoyalPay24 enables registered retail partners to offer BBPS bill payments, AEPS (cash withdrawal, balance enquiry and mini statement), and mobile, DTH and data card recharge to their customers. These services are processed through partner banks, NPCI, Bharat BillPay operating units, operators and authorised service providers. Availability of any service may change without prior notice.
2. Eligibility and registration
- Partners must be at least 18 years old and legally able to enter into a contract in India.
- Partners must provide true and complete information and complete KYC as per our KYC & AML Policy.
- We may approve, reject, suspend or close any account at our discretion, including where KYC is incomplete or misuse is suspected.
3. Partner responsibilities
- Keep login ID, password and OTPs confidential. All transactions done through your login are your responsibility.
- Use only certified biometric devices for AEPS and take customer consent before every transaction.
- Enter customer details (mobile number, consumer number, amount, etc.) correctly. We are not responsible for loss due to wrong details entered by the partner.
- Give the customer a receipt for every transaction and do not charge any amount beyond what is permitted.
- Do not use the Platform for any illegal, fraudulent or prohibited activity.
4. Wallet and payments
- Partners load balance into their wallet to do transactions. Wallet balance is not a deposit and does not earn interest.
- Fund loading must be done only from the partner’s own or registered business bank account.
- Commission and charges are as per the plan applicable to the partner and may be revised with notice on the Platform.
5. Transaction status, failures and refunds
Transaction status depends on the bank, BBPS or operator. Failed and reversed transactions are handled as per our Refund & Cancellation Policy.
6. Suspension
We may block a transaction, hold wallet balance or suspend an account if we suspect fraud, misuse, a breach of these Terms, or if required by a bank, service provider or authority.
7. Limitation of liability
We are not liable for delays or failures caused by banks, NPCI, BBPS, operators, network or device issues, or events beyond our reasonable control. Our total liability for any claim relating to a transaction is limited to the value of that transaction.
8. Intellectual property
The RoyalPay24 name, logo, website content and platform design belong to Gazepayment Solutions Private Limited and may not be copied or used without written permission.
9. Governing law
These Terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts at New Delhi.
10. Changes
We may update these Terms from time to time. Continued use of the Platform after an update means you accept the revised Terms.
11. Contact
Email: support@royalpay24.com | Phone: +91 85279 64294
For complaints, see our Grievance Redressal page.